Leader Support Specialist

About the role

The Global Services Department seeks a Leader Support Specialist to serve as the primary point of contact for Bishops, Ward and Stake Clerks in the Accra area. Working in a contact‑center environment, you will field calls, messages and emails, providing timely and Christ‑like assistance.

Key responsibilities

• Respond to inquiries from ecclesiastical leaders via phone, email and messaging platforms.
• Educate leaders on new systems and processes and guide them through technical, procedural and administrative issues.
• Utilize the Collaboration Cloud and work with Global Services and Area personnel to resolve challenges.
• Create or contribute to training and self‑help materials as needed.
• Provide feedback on processes, procedures, systems and training to improve service delivery.

Required profile

• Member of the Church in good standing and holder of a temple recommend.
• Bachelor’s degree (Business, Communication or related fields preferred).
• At least 1 year of contact‑center experience or equivalent combination of education and up to 5 years of relevant experience.
• Strong listening skills and a customer‑focused mindset.
• Ability to give constructive feedback on processes.

Required skills

• Experience with a Customer Relationship Management system, preferably ServiceNow.
• Proficiency with Microsoft Office applications.

What we offer

• Full‑time, regular employment (40 hours per week).
• Opportunity to serve a global faith community.
• Professional development within a supportive, values‑driven environment.