Network Operations Manager

About the role

The Network Operations Manager will plan courier, vehicle and processing capacity, coordinate routes and service cut‑offs, and monitor delivery performance. They will lead network control, dispatch and hub teams, improve capacity utilization, and collaborate with commercial, finance, fleet and product functions to resolve issues and enhance execution.

Key responsibilities

• Plan courier, vehicle and processing capacity against demand and service commitments.
• Coordinate routes, operating schedules, service cut‑offs and handovers to avoid delays and backlogs.
• Monitor delivery performance and lead recovery actions when pickups, connections or deliveries are at risk.
• Enforce parcel scanning, manifests, custody records, proof of delivery and accurate COD handover documentation.
• Lead assigned network control, dispatch and hub/node teams through clear standards, coaching and performance management.
• Improve capacity utilization, operating efficiency and network partner performance.
• Work with Commercial to confirm readiness before new accounts and service commitments go live.
• Coordinate with Customer Support, Finance, Fleet & Courier Reliability, and Product and Technology to resolve issues and improve execution.

Required profile

• At least five years of experience in courier, delivery, distribution, transport or comparable logistics operations, with a minimum of two years leading operational teams.
• Demonstrated competence in dispatch, network route planning, capacity allocation and operational exception management.
• Experience managing multiple routes, zones or operating locations.
• Evidence of improvements in operational performance, productivity or operating costs.
• Confidence using operational dashboards and logistics management systems.
• Strong judgment under pressure, clear communication and consistent follow‑through.