Nurse Coach (Heart Failure Patient Support Program)

About the role

mPharma, a Ghana-based company that helps patients afford their medications, is looking for a Nurse Coach to join its Health Services team. The role works within a Disease Management (DM) Patient Support Program (PSP) focused on health coaching for patients with heart failure. The position reports to the Health Services Manager and is based in Accra.

Key responsibilities

• Record and maintain a database of records for all consenting patients
• Receive patient consent documentation and administer mid- and post-program questionnaires
• Keep inventory and coordinate kits and materials for participants
• Coach, follow up and mentor patients, including specialist coaching and support by phone using a standardized yet personalized approach over 6 to 9 months, helping with adherence, persistence and disease-specific education
• Organise and facilitate group educational seminars
• Collect data and report to the designated contact
• Submit adverse event reports and materials within the defined time period
• Perform any other assigned tasks for the role

Required profile

• Bachelor's degree or diploma in nursing; registered nurse preferred; allied health professionals such as public health, nutrition or pharmacy will be considered
• At least 2 years of experience in primary care and/or management of chronic heart failure
• Strong background and up-to-date knowledge of cardiovascular disease management, with a focus on heart failure, is an advantage

Required skills

• Fluent English with excellent writing, verbal, analytical and organisational skills
• Patient engagement and counselling skills
• Dynamic, energetic personality with a strong work ethic and a "can-do" attitude requiring minimal supervision

To apply, use the online application form linked in the original posting; the closing date was 30 September 2022.