Product Specialist & Operator Trainer – Underground

About the role

Epiroc is seeking a Product Specialist & Operator Trainer for its underground mining equipment division in Obuasi, Ghana. The role combines hands‑on training with technical support to ensure customers operate Epiroc machines safely and efficiently.

Key responsibilities

• Deliver high‑quality operator training aligned with Epiroc global standards, using developed training materials.
• Provide technical and warranty support to service centres, sales teams, dealers and field technicians.
• Conduct troubleshooting, root‑cause and failure analysis on hydraulics, pneumatics, remote‑control and CANBUS systems.
• Gather field feedback, report via systems such as WOL, ACIGN and MOL, and drive continuous‑improvement initiatives.
• Maintain strong customer communication and act as backup to the Master Driller/Operator Trainer.

Required profile

• Bachelor’s degree in mechanical engineering or related field (preferred) and a trade qualification in mechanical disciplines.
• Hands‑on experience with Epiroc underground mining products and mandatory Epiroc/Atlas Copco certifications.
• Proven ability to coach and mentor technicians, working independently and within diverse teams.

Required skills

• Electrical fault‑finding and maintenance.
• Hydraulics and pneumatics systems.
• Remote‑control systems and CANBUS communication.
• Root‑cause and failure analysis, condition monitoring and oil sampling.
• Proficiency in MS Excel, Word and Office 365 for documentation and reporting.