Regional Operations Officer

About the role

The Regional Operations Officer will serve as the primary point of contact for clients across several communication channels, ensuring accurate information on pension products, membership processes, contributions, and claims. The role involves validating membership and beneficiary claims, handling complaints, and identifying service improvements within the assigned Ghanaian region.

Key responsibilities

• Respond promptly to client inquiries via email, WhatsApp, phone, and walk‑ins.
• Provide clear guidance on pension products, membership steps, contributions, and claim procedures.
• Resolve client complaints and escalations within agreed service timelines.
• Conduct first‑line validation and processing of membership and beneficiary claims.
• Identify opportunities to enhance service delivery and client satisfaction.
• Travel extensively across the assigned region and perform any other duties assigned by management.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Public Relations or a related field.
• Minimum of one (1) year post‑graduate experience in pensions, financial services, banking, insurance, operations or client service.
• Strong communication, interpersonal and organizational abilities.
• Ability to work independently, manage multiple tasks and produce reports and presentations.
• Willingness to travel frequently within the region and familiarity with local terrain is an advantage.

Required skills

• Proficiency in Microsoft Office Suite.