Sponsor Donor Support Associate II

About the role

Compassion International is hiring a Sponsor Donor Support Associate II in Accra, Ghana. This intermediate-level associate manages the day-to-day activities that connect participants with the support they receive, ensuring clear, high-quality communications aligned with Compassion's systems and standards. The role covers processing communication resources for field programs such as Child Sponsorship, Child Survival and Youth Development, and may guide other Sponsor Donor Support Associates. It is an on-site position at the Ghana National Office.

Key responsibilities

• Maintain a personal relationship with Jesus Christ, uphold Compassion's ministry in prayer and live out its Christian values, including a strong commitment to child protection and compliance with the Code of Conduct.
• Coordinate and process communication resources between sponsors, participants and church partners, ensuring quality, accuracy and alignment with organizational standards.
• Manage, track and organize documentation and correspondence related to children, mother-child programs and students, meeting established timelines.
• Review, approve or reject incoming information so that data is accurate and flows correctly to Marketing and other departments.
• Partner with field offices and internal teams on program, marketing and external relations activities.
• Enter and maintain data in organizational systems, generate reports and oversee electronic filing.
• Identify process and system gaps, support capacity building for church staff and give basic technical guidance to colleagues.
• Provide general administrative support while complying with Compassion's policies, procedures and quality standards.

Required profile

• Must reside in Accra, Ghana; on-site work Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Advanced English proficiency.
• Experience in database management, reporting, data analysis and monitoring; equivalent education, training, experience or certifications may be considered.
• Ability to travel up to 20% of regular work time, including to rural and underdeveloped areas.
• Familiarity with child protection principles and faith-based organizations is an advantage.

Required skills

• Technical or Bachelor's degree in Data Science, Artificial Intelligence, Systems Engineering, Computer Science, Information Technology, Digital Transformation or a related field preferred.
• Advanced proficiency in Microsoft Excel, PowerPoint and data management tools.
• Experience with AI tools, Power BI or application development is a plus.
• Strong customer service, communication and stakeholder relationship management skills.