Technical Support Lead

About the role

Groupe Sebastien, a management company for several brands covering restaurants, outdoor catering and schools, is hiring a Technical Support Lead in Labone, Accra. The role manages the Group's IT equipment, including computers, database software, network servers and CCTV.

Key responsibilities

• Maintain, repair, install and maintain all IT software and hardware
• Identify and recommend hardware and software for procurement, and assist in purchasing equipment and supplies
• Facilitate installation of computing hardware, CCTV and other technology at all units
• Provide network and server administration and oversight, including monitoring security and backup protocols
• Customise and adapt existing programs to meet user needs, and provide regular updates to the Operations Manager
• Support internet and telecommunication systems and help run existing financial systems efficiently
• Provide support for implemented software such as Talli and BIMPOS
• Manage and maintain servers and network issues, and give administrative support to service providers

Required profile

• HND or degree in Information Technology or a related field, or certification from a recognised IT institution
• Knowledge of an enterprise resource planning system
• At least 2 years of experience as IT personnel installing, repairing and servicing computer hardware, software and CCTV equipment

What we offer

• Monthly salary of GHS 2,000 to 3,000
• SSNIT contribution, hospital allowance and staff lunch

To apply, send your CV, application letter and copies of certificates by email to the company's careers team; the closing date is 11 March 2025.