Telesales Representative – Customer Retention
M-KOPA · Accra
Job description
About the role
Join M-KOPA's Customer Retention team as a Telesales Representative, working with existing customers to introduce additional products that fit their lives. This warm, mission‑driven selling role directly impacts customer outcomes and company growth.
Key responsibilities
- Drive upsell and cross‑sell campaigns to existing customers, meeting and exceeding conversion targets.
- Build and maintain customer relationships, handling concerns, managing objections, and ensuring customers are better informed and more loyal.
- Meet daily and weekly productivity benchmarks (talk time, call handling, accuracy) while keeping detailed records and providing insights to the Team Lead.
Required profile
- HND or Bachelor's degree in Business Management or a related field.
- At least 2 years of experience in a corporate environment, preferably BPO or call centre.
- Results‑oriented sales ability, resilient under pressure, and strong professional communication.
Required skills
- Proficient use of Microsoft Excel.
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Published 1 hour ago
Expires 3 weeks from now
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M-KOPA
Accra
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