Unit Head, Digital Systems Support

About the role

The Unit Head, Digital Systems Support leads the bank’s run‑the‑bank operational support for its Digital & Mobile ecosystem, including USSD, Mobile App and Agency Banking integrations. The role ensures platform stability, incident response, change coordination and service quality across on‑premise and cloud environments.

Key responsibilities

• Steward live environments for USSD, Mobile App back‑ends and Agency integrations on OCI OKE/AWS EKS, WebLogic, Java, PHP, API gateway and ESB.
• Lead P1/P2 incident bridges, drive root‑cause analyses and create runbooks and knowledge articles.
• Plan and execute maintenance windows and releases, using blue/green or canary strategies and ensuring SLA protection.
• Operate monitoring, alerting and observability tools such as OCI Monitoring/Logging/Alarms, AWS CloudWatch/CloudTrail, Dynatrace, New Relic, Splunk, Prometheus, Grafana and ELK.
• Provide day‑to‑day technical support for partner interfaces, handling time‑outs, version upgrades, certificate/key renewals and IP whitelisting.
• Track capacity, performance and housekeeping activities; coordinate scaling with platform teams.
• Enforce least‑privilege access, credential hygiene (OCI Vault, AWS KMS) and environment separation.
• Collaborate with Applications, Networks, Security, DBAs and vendors to restore services quickly and prevent recurrence.

Required profile

• Proven experience leading run‑the‑bank operations for digital banking channels.
• Ability to manage incidents, problems and change releases in 24×7 environments.
• Strong coordination skills with cross‑functional teams and external vendors.
• Experience supporting audits, maintaining operational documentation and delivering training.

Required skills

• OCI OKE
• AWS EKS
• WebLogic
• Java
• PHP
• API gateway
• ESB
• OCI Monitoring
• OCI Logging
• OCI Alarms
• AWS CloudWatch
• AWS CloudTrail
• Dynatrace
• New Relic
• Splunk
• Prometheus
• Grafana
• ELK
• OCI Vault
• AWS KMS