Workplace Lead

About the role

M-KOPA, a pan-African fintech providing asset financing and credit services across Kenya, Uganda, Nigeria, Ghana and South Africa, is looking for a Workplace Lead to join its Workplace experience team. The role creates and maintains a safe, efficient and productive work environment for employees across Ghana, overseeing workplace operations, facilities management, travel coordination, fleet administration, vendor management and health and safety compliance. It reports to the Senior People Partner and sits within the People & Workplace Experience team. It is a hybrid role based in Ghana, working with colleagues from the UK, Europe and Africa.

Key responsibilities

• Manage end-to-end business travel, negotiating with providers and ensuring policy and budget compliance.
• Oversee daily office operations, facilities, supplies, events, maintenance and improvements.
• Partner with the Employee Health and Safety team to maintain safety standards, regulatory compliance and timely incident resolution.
• Oversee fleet servicing, usage, fuel costs, inspections and licensing.
• Lead and develop workplace and administrative support teams through coaching and performance management.
• Manage supplier contracts and performance, process invoices, track expenses and drive cost savings.
• Plan and deliver workplace improvement projects and report on workplace, travel and fleet performance.

Required profile

• Bachelor's degree in business administration, facilities management, operations management, human resources or a related field.
• Proven experience in workplace, facilities, office administration or operations management.
• Experience managing vendors, contracts, budgets and service providers.
• Demonstrated people leadership and team management experience.

Required skills

• Strong understanding of workplace health and safety practices.
• Excellent planning, project management and organizational skills.

The role is demanding, with targets such as resolving 95% of issues within SLA, closing facilities issues within 48 hours and 100% compliance on fleet and safety inspections, while cutting costs without lowering service standards. M-KOPA offers development programs, coaching partnerships and on-the-job training, and family-friendly policies. Applications are reviewed on a rolling basis, and pre-employment background checks are carried out.