B4B Account Specialist

About the role

We are looking for a proactive, client‑focused Account Specialist to join our Bolt Business team in Ghana. You will manage a portfolio of existing SME/SMB clients, strengthen relationships and identify upsell opportunities to drive growth.

Key responsibilities

• Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction.
• Respond to client queries via email, phone and other channels in a timely manner.
• Create account plans focused on growing volume and value, including upselling new features.
• Collaborate with the Sales team to acquire and onboard new clients, as well as manage existing ones.
• Work with international teams to address local client needs and issues.
• Identify and implement scalable solutions.

Required profile

• At least 1 year of experience in account management or sales roles.
• Excellent written and verbal communication, engaging confidently with diverse stakeholders.
• Highly organized, able to manage tasks, relationships and priorities effectively.
• Proactive, customer‑first mindset with a strong sense of ownership.
• Experience with account planning and spotting upsell opportunities based on client needs.
• Comfortable working in a fast‑paced environment with international, cross‑functional teams.
• Familiarity with CRM systems (e.g., Salesforce) and automation tools – a plus.
• Fluent in English.