Customer Relationship Executive

About the role

IndigoHomes, a BlackIvy real estate developer building moderately priced homes in secure communities in Greater Accra, is looking for a Customer Relationship Executive. The role sits alongside Finance and covers invoicing, collections, customer communication and handover coordination.

Key responsibilities

• Coordinate customer invoicing, payment reminders, statements and default notices with Finance.
• Manage collections and keep in close contact with customers about their payment schedules.
• Communicate construction progress to customers.
• Coordinate customer communications, pre-handover inspections and property handovers.
• Maintain accurate records of customer requirements, upgrades and special requests.
• Prepare handover documentation and follow up on outstanding items with Construction and other internal teams.
• Record and track customer defects and warranty requests, coordinating their resolution with Construction and contractors.
• Respond professionally to customer enquiries, record feedback and escalate issues where necessary.
• Prepare regular collections, customer service and handover reports, and identify recurring issues to recommend process improvements.

Required profile

• Minimum of 5 years' relevant work experience, preferably in real estate, property management, banking, financial services, hospitality or customer relationship management.
• Bachelor's degree or diploma from an accredited institution.
• Excellent written and spoken English, with strong interpersonal and customer-facing skills.
• Ability to handle sensitive customer matters with professionalism, tact and confidence.

Required skills

• Strong numerical, analytical and financial administration skills.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent organizational skills, attention to detail and ability to manage multiple priorities.
• Proactive, solution-oriented approach with ownership of commitments.

What we offer

• Cash compensation commensurate with experience.
• A leave and benefits program including healthcare, life insurance and a retirement savings program.