Customer Service Advisor
Tap Growth ai · Accra
Job description
About the role
Tap Growth ai is looking for a motivated Customer Service Advisor to join its office in Accra, Ghana. You will be the first point of contact for customers, helping them resolve inquiries quickly and professionally.
Key responsibilities
- Respond to customer questions via phone, email and chat with speed and accuracy.
- Maintain up‑to‑date knowledge of the company’s products and services.
- Build rapport with customers through active listening and empathy.
- Troubleshoot issues and guide customers to effective solutions.
- Document each interaction and follow up on any unresolved cases.
- Collaborate with teammates to continuously improve service quality.
Required profile
- Proven experience in a customer‑service or similar role.
- Excellent verbal and written communication skills.
- Ability to stay calm and professional under pressure.
- Strong problem‑solving capabilities.
Required skills
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Published 1 month ago
Expires 2 weeks from now
64 views · 0 interested
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Tap Growth ai
Accra