Duty Manager – Hotel Concept Apartments

About the role

The Duty Manager will oversee daily operations of our Hotel Concept Apartments, ensuring a seamless experience for residents and guests during assigned shifts. Acting as the senior management representative on duty, you will lead multiple departments and maintain high service standards.

Key responsibilities

• Supervise on‑duty departments including front desk, housekeeping, security and maintenance.
• Coordinate shift coverage, staffing levels and operational readiness.
• Resolve escalated resident and guest concerns with authority and discretion.
• Prepare shift, incident and handover reports for senior management.
• Enforce safety, security and compliance policies across all areas.
• Lead emergency response and manage irregular situations.
• Identify service gaps, recommend improvements and support implementation of new procedures.

Required profile

• Proven experience in duty management, operations management or senior supervisory roles.
• Strong leadership, decision‑making and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• High level of professionalism, accountability and attention to detail.
• Ability to stay composed and decisive under pressure.

Required skills

• Basic to intermediate computer skills for reporting and coordination.