Front Office Manager – Hospitality

About the role

The Front Office Manager leads the heart of Oak Plaza Suites Kumasi, ensuring every guest receives a warm welcome, efficient service, and a memorable stay. Reporting to the General Manager, this role oversees all front‑office functions and collaborates closely with other hotel departments.

Key responsibilities

• Manage Reception, Guest Relations, Reservations, Concierge, and Night Audit teams.
• Develop and enforce Front Office Standard Operating Procedures.
• Oversee guest arrivals, departures, VIP movements, and special requests, ensuring swift resolution of complaints.
• Maintain accurate room inventory, occupancy records, and operational reports.
• Drive revenue opportunities and service quality while adhering to brand standards.
• Coordinate daily operations with Housekeeping, Sales & Marketing, Security, Finance, and Food & Beverage departments.

Required profile

• Minimum 48 months (4 years) of experience in front‑office or hospitality management.
• Mid‑level professional with proven leadership and team‑supervision abilities.
• Strong focus on guest satisfaction and operational efficiency.

Required skills