VAC Supervisor (Genealogy Audits)

About the role

FamilySearch is seeking a VAC Supervisor in Accra, Ghana (no local hire) to manage the schedule of oral genealogy interview auditors, train them, improve audit processes and maintain high audit quality. The supervisor gives technical and administrative direction, oversees day-to-day operations of a small team and ensures that oral genealogy data, audio and photographs meet quality standards and are completed on time. The position is full-time.

Key responsibilities

• Ensure Church policy and procedures are followed by auditors and correct any discrepancies.
• Coach and train employees, give feedback and identify their development and training needs.
• Plan work, set short-term priorities, prepare schedules and assign work according to priorities, difficulty and employee capabilities.
• Set performance standards, evaluate performance and make personnel decisions such as promotions, pay advances or removals.
• Advise employees on technical and administrative matters and provide a safe workplace.
• Correct work and address behavioral or other issues, referring complex issues to higher levels.

Required profile

• Member of the Church and worthy of Temple recommendation.
• 6 years of combined related experience, or progress toward or completion of a university degree or industry-recognized certification.
• Former work-related leadership experience.
• Preferred: Bachelor's degree in business, communications, technology, human resource management or a related field; advanced degree; customer service or contact center experience; familiarity with the Church's communication and operational structures.

Required skills

• Strong verbal and written communication skills.
• Ability to engage with senior leaders, manage complex situations with composure and empathy, and build rapport and trust.