Administrative Assistant – Country Engagement Team

About the role

The Country Engagement Team (CET) is looking for an Administrative Assistant to provide comprehensive office and logistical support throughout the five‑year engagement cycle. This role ensures a welcoming environment, smooth daily operations, and effective coordination for both local and international activities.

Key responsibilities

• Greet visitors, answer queries and maintain a well‑organized office environment.
• Coordinate cleaning, catering, repairs and security services with the Operations Director.
• Purchase food and supplies for the office and team lodging as directed.
• Schedule meetings, appointments and manage travel and lodging arrangements for CET members and guests.
• Identify and liaise with a travel agency for internal flights and personnel shipping.
• Prepare official letters, emails and provide translation/interpretation support.
• Oversee timely delivery of packages and letters.
• Manage petty cash until an accountant is appointed.
• Collaborate with the IT team on office technology issues.
• Collect partner contact information from CET members and enter it into the Salesforce contact‑management system.
• Plan occasional off‑site team activities and support special events as directed.
• Develop a country information book and vision‑trip fact sheet with relevant contacts.
• Seek potential partners for Mercy Ministries and assist hospital chaplaincy training when requested.
• Perform other duties as assigned.

Required profile

• Commitment to Mercy Ships’ mission, vision and core values.
• Strong Christian commitment demonstrated through actions and character.
• Excellent written and verbal communication in English and the local government language.
• Keen attention to detail and ability to remain composed under pressure.
• Outstanding organizational, administrative and time‑management skills.
• Self‑motivated, dedicated and customer‑service oriented.

Required skills

• Experience with Salesforce for contact management.