Advisor, Communications – Digital Reputation & Social Media

About the role

The Advisor, Communications will protect and enhance MTN Ghana’s digital reputation by monitoring online conversations, managing social media engagement and creating compelling digital content. You will work closely with corporate communications to strengthen stakeholder trust and brand visibility across digital platforms.

Key responsibilities

• Monitor and assess MTN Ghana’s online reputation across social media, news outlets, blogs and forums, tracking sentiment and emerging issues.
• Create, edit and publish digital content for social media, corporate campaigns, executive thought leadership, articles, blogs and newsletters.
• Implement and continuously improve the corporate social media strategy, coordinating content planning, scheduling and stakeholder engagement.
• Conduct social listening and digital intelligence activities, analyse performance indicators and produce regular reports and dashboards.
• Build relationships with influencers, content creators, online communities and media stakeholders to amplify positive brand narratives.
• Ensure compliance with brand guidelines, communication policies and corporate identity standards.

Required profile

• Degree in Communications, Public Relations, Journalism, Marketing, Digital Media, Mass Communication, IT or related field.
• Minimum three years’ experience in digital communications, social media management, corporate communications or brand management.
• Demonstrated experience managing corporate social media platforms and handling reputation risks.

Required skills

• Digital reputation management
• Social media strategy and community engagement
• Content creation and brand storytelling
• Social listening and digital analytics tools
• SEO and digital content optimisation
• Microsoft Office Suite and website content management