Bilingual Customer Service Representative (French/English)

About the role

We are seeking a bilingual (French & English) Customer Service Representative to act as the primary point of contact for our customers in African Francophone countries. Based in Canada, you will support transaction‑related inquiries and ensure a smooth onboarding experience for French‑speaking clients.

Key responsibilities

• Serve as the first point of contact for customers in African Francophone markets.
• Respond promptly to inquiries about financial transactions.
• Collaborate with internal departments to resolve issues quickly.
• Assist in onboarding French‑speaking customers, ensuring KYC documentation is complete.
• Work closely with the Transaction Monitoring Officer to track and update transaction status.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum 2 years of experience in a similar customer‑service role.
• Fluent in both French and English.
• Strong attention to detail and ability to follow instructions.
• Team‑oriented mindset.

Required skills

What we offer

• Opportunity to work with a multicultural team.
• Exposure to cross‑border financial services.
• Professional development in customer support and compliance.