Business Operations Associate

About the role

A client of RightCom, a customer experience platform serving about 20 African markets, is looking for a proactive Business Operations Associate to support and increasingly own the company's day-to-day operations. The role is not narrowly defined: it spans showroom operations, customer experience, order fulfilment, inventory, production coordination, suppliers, events and general business operations. It is a three-month fixed-term engagement, with possible renewal depending on performance and business needs.

Key responsibilities

• Support daily operations, track outstanding tasks, spot bottlenecks and coordinate suppliers, service providers and dispatch partners
• Support the showroom: welcome customers, record sales, keep displays clean and handle routine customer enquiries and issues
• Coordinate fulfilment of showroom, online, WhatsApp, corporate and other orders, including packing, labelling, dispatch and delivery
• Maintain inventory records, monitor stock movement, run stock counts and coordinate replenishment
• Help coordinate production, ensure raw materials and packaging are ready, and support quality control and production records
• Support exhibitions, trade fairs, pop-ups and corporate activations, including set-up, sales and breakdown

Required profile

• Bachelor's degree or equivalent professional experience
• Previous experience in operations, retail, customer service, inventory, administration, FMCG, beauty, hospitality or a related area is an advantage but not essential
• Fluency in French is a strong advantage but not required
• Willingness to work five days per week including Saturdays, and to work between the showroom, production facility and other locations

Required skills

• Comfortable using spreadsheets and standard digital business tools
• Strong written and verbal communication
• Initiative, organisation, attention to detail and ability to work independently