Customer Experience Analyst

About the role

Kaizen Gaming is expanding its Customer Experience (CX) team in Ghana and is looking for a motivated analyst to help shape the Betano brand’s user journey. You will turn raw customer data into actionable insights that drive product improvements and enhance satisfaction.

Key responsibilities

• Collect, analyze, and interpret customer data to identify trends, preferences, and pain points.
• Monitor key performance indicators (KPIs) related to satisfaction, engagement, and loyalty.
• Map end‑to‑end customer journeys and recommend optimisation opportunities.
• Analyse feedback from surveys, interviews, reviews and support interactions.
• Prepare and present reports and presentations for cross‑functional stakeholders.
• Collaborate with UX/UI, product, and other teams to implement customer‑centric strategies.

Required profile

• Bachelor’s degree in Business, Marketing, Analytics, Psychology, Anthropology or a related field (Master’s degree is a plus).
• Experience in data analysis, customer feedback analysis or a similar analytical role.
• Strong analytical mindset with the ability to translate data into clear recommendations.

Required skills