Customer Service & Sales Representative – Sports & Fashion

About the role

We are seeking enthusiastic Customer Service & Sales Representatives to join Concentrix’s sports and fashion brand team. In this role you will handle inbound inquiries across phone, email, live chat and instant messaging, delivering exceptional service while identifying sales opportunities.

Key responsibilities

• Respond to customer questions and issues via multiple channels, maintaining a high level of satisfaction.
• Listen actively, recognize buying signals and recommend appropriate sports and fashion products.
• Accurately document each interaction in the customer service database.
• Collaborate with team leads to suggest and implement process improvements.
• Participate in ongoing training to deepen product knowledge and sales techniques.

Required profile

• Undergraduate degree in any discipline.
• At least 6 months of experience in customer service or sales, preferably in retail or the sports industry.
• Strong verbal and written English (minimum B2); additional language at C1 level is a plus.
• Genuine passion for sports and fashion.

Required skills

What we offer

• Rotational shifts including evenings, weekends and holidays.
• Opportunities for career growth within a global contact‑center organization.