Customer Support Agent
A Igreja de Jesus Cristo dos Santos dos Últimos Dias · Accra
Job description
About the role
The Church seeks a Customer Support Agent to provide empathetic, professional assistance to patrons, handling calls, emails and visitors while supporting the mission of FamilySearch International in West Africa.
Key responsibilities
- Maintain a positive, empathetic attitude toward patrons and resolve their inquiries.
- Research, duplicate and answer patron problems, track interactions and analyze reports.
- Provide regular reporting to engineering teams and assist with special projects.
- Support team members in analyzing issues with submissions and contribute to process improvement for the Africa region.
Required profile
- Member of The Church of Jesus Christ of Latter‑day Saints, temple‑worthy.
- Bachelor's degree in Administration, Information Technology or related field.
- 3‑5 years of experience in a specialized or related field.
- Detail‑oriented with strong deductive reasoning.
- Fluent in written and spoken English and French (West African languages).
- Passion for family history and genealogy.
Required skills
- Microsoft Excel
- Typing speed of at least 40 WPM
- Internet research
- Basic computer hardware knowledge and installation
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Published 5 hours ago
Expires 4 weeks from now
5 views · 0 interested
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A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Accra