Customer Service Associate
Jobberman Third Party · Kumasi
Job description
About the role
The Customer Service Associate will support users of our application by providing prompt, courteous assistance across multiple channels. You will work from our Kumasi office, handling inquiries, complaints, and product guidance while ensuring high customer satisfaction.
Key responsibilities
- Maintain thorough product knowledge to answer customer questions effectively.
- Communicate with clients via phone, WhatsApp, email, and social media.
- Assist users in completing functions within the application and resolve complaints promptly.
- Record and archive interactions for follow‑up and provide feedback on service processes.
- Coordinate with team members and adapt to flexible working hours.
Required profile
- At least 2 years of customer service experience.
- Fluent in English and Twi; additional Ghanaian languages are a plus.
- Degree or diploma required.
- Strong verbal and written communication, empathy, and ability to work under pressure.
Required skills
- Proficiency with CRM tools such as Salesforce, HubSpot, or Zoho.
- Basic computer skills and familiarity with Office Suite and Google Workspace.
- Ability to navigate and manage social media platforms.
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Published 8 hours ago
Expires 1 month from now
3 views · 0 interested
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Jobberman Third Party
Kumasi