Customer Support Representative
DriveEv Ghana · Accra
Job description
About the role
DriveEv Ghana is looking for enthusiastic individuals to join our customer support team. You will be the first point of contact for users of our electric vehicle charging network, helping them with inquiries and ensuring a smooth experience.
Key responsibilities
- Respond to customer inquiries via phone, WhatsApp, email and in‑person.
- Provide accurate information on charging station locations, rates and services.
- Assist with app usage and resolve technical issues.
- Record and escalate complaints where necessary.
- Maintain professional communication and ensure customer satisfaction at all times.
Required profile
- High school diploma or equivalent (tertiary education is an advantage).
- Excellent communication and interpersonal skills.
- Good computer and phone handling abilities.
- Ability to work under pressure and solve problems.
- Organised, reliable and customer‑focused.
- Previous customer service experience is a plus but not mandatory.
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Published 20 hours ago
Expires 1 month from now
6 views · 0 interested
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DriveEv Ghana
Accra