Export Customer Service Supervisor

About the role

We are seeking an Export Customer Service Supervisor to lead customer service operations for the European and US markets. The role bridges international customers, Chinese agents, and internal teams, ensuring accurate export documentation, logistics coordination, and prompt issue resolution.

Key responsibilities

• Oversee export customer service operations for assigned European and US markets.
• Act as primary liaison between international customers and Chinese agents to ensure seamless communication.
• Coordinate export documentation, compliance, and logistics for timely order fulfillment.
• Monitor shipments, proactively resolve delays or issues.
• Maintain strong customer relationships by addressing inquiries, complaints, and feedback.
• Prepare and analyse export sales reports to support business decisions.
• Support the Market Manager in implementing customer service strategies aligned with export goals.
• Train, mentor, and supervise junior customer service team members.

Required profile

• Master’s degree in International Business, Logistics, Supply Chain Management or related field.
• Minimum three years experience in export customer service, logistics or international trade.
• Fluency in Mandarin Chinese and English (written and spoken).
• Strong knowledge of export documentation, INCOTERMS and international shipping regulations.
• Excellent organizational, problem‑solving and multitasking abilities.

Required skills

• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Experience with ERP or CRM systems.

What we offer

• Competitive salary and benefits.
• Opportunity to shape market strategies in a growing region.
• Collaborative and inclusive work environment.
• Chance to work with a leading company driving industrial growth in Ghana.