Front Desk Officer

About the role

A multinational client providing engineering and technical solutions to businesses is hiring a highly organised, customer-focused Front Desk Officer in Ghana. Reporting to the Business Development Manager, you will be the first point of contact for the organisation, handling reception and general administrative support so that daily office operations run smoothly. You will also give extra administrative help to finance, human resources, logistics, procurement and social media coordination as needed.

Key responsibilities

• Provide excellent customer service, attend to visitors and clients professionally, and direct inquiries to the right departments
• Answer and direct incoming calls, and manage appointments, meetings and calendars
• Handle mail and packages, and process documentation, reports and correspondence
• Maintain a clean, organised reception area and help with office supplies, amenities and facilities
• Book travel and hotel reservations, and perform data entry, filing and other admin duties
• Coordinate procurement of office materials and supplies
• Assist with invoices, daily expenses, petty cash records and follow up on outstanding payments
• Support recruitment scheduling, candidate communication and employee records, and assist with payroll preparation
• Help coordinate local and international shipments, track deliveries and follow up with vendors
• Support social media post creation and scheduling, and respond to online inquiries with content from service engineers

Required profile

• Bachelor's degree in Business Administration, Office Administration, Management Studies, Secretarial Studies, Political Science or a related field
• At least two years of relevant experience in front desk, reception or administrative roles
• Excellent customer service, interpersonal and communication skills
• Strong organisational, multitasking and time management skills
• Good telephone etiquette, professionalism, integrity and confidentiality
• Proactive, detail-oriented and able to work independently with minimal supervision

Required skills

• Proficiency in Microsoft Office Suite
• Administrative, record-keeping and documentation skills