Front Office Manager

About the role

The Front Office Manager leads all front office functions at a hotel in Accra, overseeing the bell staff, switchboard, guest services/front desk, and retail/gift shop operations. This role ensures smooth guest arrivals and departures while driving both guest satisfaction and financial performance.

Key responsibilities

• Direct and supervise the Guest Services team, including bell staff, switchboard operators, front desk agents, and retail personnel.
• Manage day‑to‑day front office operations, maintaining service standards and meeting budgetary targets.
• Develop and monitor performance goals, staffing levels, and controllable expenses to achieve departmental financial objectives.
• Conduct regular team meetings, communicate clear objectives, and recognize employee achievements.
• Ensure compliance with hotel policies, procedures, and relevant regulations.
• Collaborate with other departments to align front office activities with overall property goals.

Required profile

• High school diploma or GED with at least 4 years of experience in guest services, front desk, or a related area, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with at least 2 years of relevant experience.
• Proven leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Strong understanding of front office operations and their impact on overall hotel performance.

Required skills