Head of Operations

About the role

We are seeking a Head of Operations to lead daily activities across finance, IT, and regulatory compliance. The successful candidate will design policies, oversee customer service, and drive technology implementation to ensure smooth, productive operations.

Key responsibilities

• Formulate business strategy together with the executive team.
• Design and implement policies aligned with overall strategy.
• Develop efficient processes and standards across functions.
• Coordinate customer service operations to improve retention.
• Ensure compliance with local and international regulations, including data protection.
• Oversee the rollout of technology solutions throughout the organization.
• Manage contracts and relationships with customers, vendors, partners, and other stakeholders.
• Evaluate risk and lead quality‑assurance initiatives.
• Control expenses, budgeting, and cost‑optimization efforts.
• Mentor and motivate teams to boost productivity and engagement.
• Report on operational performance and recommend improvements.

Required profile

• Responsible leader with an analytical and strategic mindset.
• Broad knowledge of business operations across multiple functions.
• Commitment to productivity, compliance, and continuous improvement.

Required skills

What we offer

• Opportunity to shape the operational strategy of a growing organization.
• Leadership role with significant impact on company performance.