Hotel Receptionist

About the role

We are looking for a friendly and organized Hotel Receptionist to join our boutique hotel in Accra. The successful candidate will be the first point of contact for guests, ensuring a smooth and welcoming experience from arrival to departure.

Key responsibilities

• Greet guests warmly and manage the check‑in and check‑out process.
• Handle reservations, cancellations and modifications using the front‑desk system.
• Answer telephone calls, respond to guest inquiries and provide accurate information about the hotel and local attractions.
• Maintain an orderly front‑desk area and keep guest records up to date.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Work flexible shifts, including weekends and holidays, to ensure continuous coverage.

Required profile

• Minimum two years of experience in a reception or front‑desk role.
• Strong interpersonal and communication skills, with fluency in English.
• Attention to detail, ability to multitask in a fast‑paced environment.
• Willingness to work varied shifts, including weekends and holidays.

Required skills

• Experience with a property management system (PMS) is a plus.