Investigations Manager

About the role

Prudential is seeking an Investigations Manager to protect the company’s assets and reputation by preventing, detecting, and investigating suspicious sales, fraudulent claims, and internal misconduct. You will lead a team that uses data analytics to uncover fraud patterns and work closely with legal, risk, and HR functions.

Key responsibilities

• Monitor and investigate suspicious sales activities and life‑insurance claims.
• Conduct in‑depth investigations, develop fraud‑prevention strategies, and design related policies.
• Deliver training programs for sales, underwriting, and claims teams.
• Meet internal turnaround times (TATs) and service‑level standards.
• Identify process gaps, propose efficiency improvements, and support claims analytics and reporting.
• Collaborate with external law‑enforcement agencies and ensure investigations comply with privacy and data‑protection laws.

Required profile

• Strong analytical mindset with experience in fraud detection or investigations.
• Ability to work cross‑functionally with Legal, Risk Management, HR, and senior leadership.
• Excellent communication skills for presenting findings and training staff.

Required skills

• Data analytics for fraud pattern identification.
• Knowledge of insurance claims processes.
• Understanding of privacy, data‑protection, and insurance industry regulations.

What we offer

• Opportunity to make a significant impact on risk mitigation and business integrity.
• Supportive culture that values diversity, inclusion, and career growth.
• Access to professional development resources and internal mobility.