IT Support Engineer – Accra & Tema

About the role

The IT Support Engineer will ensure the smooth operation of Twellium’s technology environment across its Accra and Tema facilities. You will be responsible for installing, configuring and maintaining hardware, software and network components while providing timely assistance to end‑users.

Key responsibilities

• Install, configure and maintain computers, servers and peripheral equipment.
• Set up and support access‑control and surveillance monitoring systems.
• Perform regular data‑security tasks including updates, backups and access‑control management.
• Monitor and manage operating systems, applications and overall IT infrastructure.
• Troubleshoot and resolve technical issues reported by users.
• Execute daily tasks assigned by the supervisor and generate performance and change reports.
• Conduct testing in line with company procedures and standards.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Strong verbal and written communication skills.
• Excellent organizational ability, attention to detail and time‑management.
• Analytical mindset with proven problem‑solving capabilities.
• Ability to prioritize tickets and work effectively in a fast‑paced, sometimes stressful environment.

Required skills

• Operating Systems: Windows Server, Linux.
• Active Directory management.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, basic routing/switching.
• Fiber‑optic splicing, termination, testing and SFP/SFP+ transceiver installation.
• Structured cabling: LAN, fiber, patch panels and server rack setup.
• Security tools: endpoint protection, access control, patch management.
• Scripting/automation: PowerShell, Bash, Python.
• Proficiency with Microsoft Office Word and Excel.