Leader Support Manager – Global Services (Accra, Ghana)

About the role

The Leader Support Manager serves as the primary point of contact for Stake, Mission and District Presidents and Area Authorities, helping them focus on ministry rather than administrative tasks. This role is part of the Global Services Department, which aims to support members, leaders, and employees worldwide in a simple and efficient manner.

Key responsibilities

• Represent the leader experience within the Global Services Department and coordinate with area functional managers.
• Collaborate with the Collaborative Cloud to resolve leader support needs and escalations.
• Analyze feedback from Coordinating Councils to inform Area Planning and strategic improvements.
• Provide input on process, system, and training enhancements.
• Ensure timely resolution of leader requests with ownership and Christ‑like service.
• Assist in developing and delivering leader training as needed.
• May undertake in‑country duties and represent the Church in person when required.

Required profile

• Member of the Church in good standing with a temple recommend.
• Bachelor’s degree (Business, Communication or related preferred); Master’s degree is a plus.
• Minimum 6 years of customer relationship or experience work, including at least 3 years in a contact‑center environment.
• Valid driver’s license with a clean driving record.
• Strong communication, presentation, and relationship‑management abilities.

Required skills