Operations Coordinator

About the role

Urban Style Ghana is seeking an Operations Coordinator to oversee daily business activities across its service portfolio in Accra and the Tema region. The role ensures smooth service delivery, financial accuracy and high customer satisfaction while supporting the growth of the company’s healthcare‑related offerings.

Key responsibilities

• Manage day‑to‑day operations, monitor booking fulfillment and optimise workflow efficiency.
• Track revenue, transactions, service‑provider payouts and assist with budgeting, forecasting and expense management.
• Conduct quality audits, monitor customer satisfaction scores and implement service‑recovery procedures.
• Recruit, onboard, train and mentor service providers; evaluate performance and maintain SOPs.
• Maintain relationships with vendors, negotiate partnerships and coordinate promotional events.
• Analyse operational data, prepare performance reports and present insights to leadership.

Required profile

• Minimum three years (36 months) of relevant experience in operations or administration.
• Mid‑level professional with strong analytical and organisational abilities.
• Excellent communication skills and a customer‑focused mindset.
• Ability to work collaboratively with cross‑functional teams.

Required skills

What we offer

• Full‑time, permanent position in a dynamic healthcare environment.
• Opportunities for professional development and career progression.
• Engaging work culture that values accountability and continuous improvement.