Partner Success Lead

About the role

The Partner Success Lead will own the end‑to‑end onboarding experience for new hospitality partners, ensuring contracts are signed, data is configured, and the partner’s presence on our platform meets quality standards. This role works closely with the Senior Manager to keep the onboarding pipeline flowing smoothly.

Key responsibilities

• Manage the onboarding process from contract signature to go‑live, including data collection, table layout configuration, and content review.
• Draft, send, and track service contracts; maintain accurate records of all agreements and renewal dates.
• Oversee the guest‑facing timeline, curating operator placement, updating seasonal rows, and ensuring all visual assets meet quality criteria.
• Prepare demo materials, follow up on onboarding calls, and keep internal trackers, pipeline, and reports up‑to‑date.

Required profile

• Bachelor’s degree in Business Administration, Operations, or a related field.
• At least 2 years of experience in client onboarding, contract management, or operations.
• Strong attention to detail and ability to manage multiple partners simultaneously.

Required skills

What we offer

• Opportunity to shape partner experiences in a fast‑growing hospitality platform.
• Collaborative environment with clear pathways for professional growth.