Personal Assistant to Chief Customer Experience Officer

About the role

Provide high‑level administrative support to the Chief Customer Experience Officer, ensuring smooth workflow and effective coordination across the Customer Relations Division.

Key responsibilities

• Manage the CCEO’s calendar, travel, meetings and stakeholder engagements.
• Prepare briefs, agendas, minutes, action logs and follow‑up reports for Board, ExCo and governance forums.
• Draft, proofread and coordinate reports, presentations, speeches and other executive communications.
• Monitor departmental projects, risk registers and service‑improvement initiatives, escalating issues as needed.
• Oversee budgeting, procurement and office logistics for the CCEO’s office.

Required profile

• First degree in Social Science, Psychology, Management or related field.
• Minimum 3 years experience as a Personal Assistant to a C‑suite executive.
• Strong discretion, integrity and ability to handle confidential information.

Required skills

• Advanced Microsoft Office suite (including Power Suite and Co‑pilot).
• Meeting and event coordination tools.
• Data and information management.
• Travel and logistics management.
• Executive support systems and presentation/document preparation.
• Reporting, business writing and stakeholder management.
• Project management fundamentals.