Quality Officer (3‑Month Contract) – Kumasi, Ghana

About the role

Burn is seeking a Quality Officer on a three‑month contract to drive customer engagement, usage monitoring and debt recovery across phone, field and quality‑assurance channels in Kumasi, Ghana. The role involves high‑volume outbound calls, field visits, and supporting the Quality Manager to meet portfolio quality, collection and compliance targets.

Key responsibilities

• Make at least 120 outbound calls daily to follow up on usage, outstanding balances and negotiate repayment plans.
• Maintain accurate daily call logs and submit collection summary reports to the Quality Manager.
• Escalate suspected fraud, policy breaches or accounts requiring field visits or repossession.
• Conduct 10+ field visits per day, verify customer location and asset condition, and collect payments.
• Perform authorized IDC repossessions following maker‑checker controls and ensure proper hand‑over.
• Document all field visit outcomes in company systems on the same day.
• Achieve usage targets of at least 0.8 kWh initially, growing to over 1.2 kWh, and maintain portfolio migration below 20%.
• Provide education to customers on usage, payment channels, due dates and consequences of non‑payment.