Receptionist

About the role

GIZ, the German development agency, is looking for a receptionist for its Green Innovation Centre project in Ghana. The project aims to improve the livelihoods of family farms and other actors in selected value chains, and it is based in the GIZ Green Building in the Airport Residential Area, where the reception is manned by a friendly, alert and well-coordinated receptionist.

Key responsibilities

• Supervise and coordinate incoming and outgoing staff and visitors in a service-oriented way, keeping a high standard in the reception area
• Handle official phone calls, ensure calls are efficient and uninterrupted, and maintain a callback list for calls that cannot be answered immediately
• Operate the answering machine and register, document and organise correspondence (fax, email, packages, personal messages)
• Announce visitors, register them and ensure they are comfortable with newspapers and refreshments
• Ensure deputisation for other staff and distribute and accept documents and packages to and from the post office, government institutions and embassies
• Maintain contact lists and distribute incoming correspondence, and put out periodicals and GIZ brochures
• Perform other duties requested by management

Required profile

• First degree in Management Studies with at least 1 year of work experience, or an HND in Management and Secretaryship or similar from a recognised institution with 2 years of experience
• Very good written and spoken English
• Politeness and helpfulness with visitors, and willingness to update skills as needed

Required skills

• Good working knowledge of ICT tools: phone call holding, forwarding and connecting, fax, email, the internet
• Computer applications such as MS Office
• Customer service, multitasking, attention to detail, time management and stress tolerance

To apply, send a detailed CV and a half- to one-page letter explaining your motivation by email to the GIZ Ghana HR team. Applications close on 17 February 2016; only shortlisted candidates will be contacted.