Territory Sales – Inside Sales Representative (French Speaking)

About the role

We are seeking a French‑speaking Territory Sales – Inside Sales Representative to join Cummins' Aftermarket Department in Accra. You will be responsible for driving revenue growth, delivering exceptional customer experiences, and supporting the wider sales team across West and Central Africa.

Key responsibilities

• Identify and convert sales opportunities through inbound inquiries, lead generation, follow‑ups, cross‑selling and upselling to meet revenue and margin targets.
• Apply the Cummins Sales Process to ensure timely, accurate, value‑driven support from initial inquiry through order fulfillment.
• Maintain and strengthen customer relationships by understanding business needs, resolving concerns, and positioning Cummins as a preferred supplier.
• Manage quotations, support RFP responses, qualify leads, and coordinate sales administration activities.
• Update CRM, generate sales reports, manage pipeline and forecast demand to improve business visibility.
• Collaborate with internal teams to align inventory, delivery capabilities and service expectations.
• Troubleshoot transaction issues, assist with receivables escalations and support account setup processes.
• Identify process improvements and promote cross‑functional collaboration to support continuous growth.

Required profile

• Strong commercial mindset with negotiation, pricing and profitability awareness.
• Ability to analyse market trends and identify territory growth opportunities.
• Excellent relationship‑building skills and cultural adaptability across West and Central Africa.
• Proactive, results‑oriented attitude with a focus on customer‑centric outcomes.

Required skills

• Salesforce (CRM) proficiency.