Analyst, Network Quality and Business Support

About the role

The Network Quality and Business Support Analyst will monitor and optimise the performance of MTN Ghana’s mobile and fixed networks. The role ensures regulatory compliance with the National Communications Authority (NCA) and supports the delivery of high‑quality services to subscribers.

Key responsibilities

• Monitor customer experience indicators (KPIs and KQIs) and flag issues for rapid resolution.
• Gather, analyse and validate network performance data to ensure alignment with MTN standards.
• Investigate quality issues, analyse root causes and recommend corrective actions.
• Analyse NCA Quality of Service (QoS) drive log files and produce reconciliation reports.
• Track regulatory compliance, liaise with MTN’s regulatory team and manage NCA QoS drives.
• Benchmark NCA Network Monitoring System reports against internal reporting and advise on gaps.
• Drive visibility of quality issues through dashboards and support network NPS improvement initiatives.
• Provide analytical insights for business decisions and support research in war‑room settings.

Required profile

• Strong analytical mindset with attention to detail.
• Ability to work with cross‑functional teams and manage stakeholder expectations.
• Familiarity with telecom regulatory environments, particularly NCA requirements.
• Experience in monitoring and reporting network performance metrics.

Required skills

• NCA Network Monitoring System
• Dashboard creation and data visualisation