Client Service Officer - Microfinance

About the role

This Client Service Officer position works with a Christian charity that helps vulnerable children overcome poverty, operating in nearly 100 countries. The role involves identifying prospective borrowers, promoting the organisation's VISIONFUND GHANA products and managing the day-to-day relationship with clients. Local applicants only.

Key responsibilities

• Identify prospective borrowers and promote VISIONFUND GHANA products to them.
• Assess borrowers' business operations through site visits, analysis of management and financial accounts and other relevant information.
• Liaise with the Client Service Manager to provide pre-credit and business training to clients.
• Ensure pre- and post-drawdown conditions are met before and after loan disbursement.
• Facilitate timely disbursement of loans and monitor borrowers' operations to ensure timely repayment.
• Ensure the operational control system for credits is followed and report, in writing within 48 hours of returning from the field, any anomalies, major challenges or important client information.
• Prepare weekly, monthly, quarterly and annual reports, and regularly share competitor, product and service information for product development.
• Assist in reviewing credit policies and operational guidelines, and facilitate the marketing of clients' produce.
• Take part in the institution's spiritual activities and perform other duties assigned by the supervisor.