Client Services Manager – On‑site (Kumasi)

About the role

We are looking for a Client Services Manager to be the primary point of contact for our clients in Kumasi. You will ensure a smooth experience from onboarding through project delivery, supporting the growth of our digital marketing services.

Key responsibilities

• Onboard new clients and gather detailed project requirements.
• Coordinate with internal design, marketing, and analytics teams to align deliverables.
• Track project progress against timelines and prepare regular status updates.
• Document client feedback and assist in resolving issues promptly.
• Support basic financial tracking, including invoice confirmation and payment monitoring in collaboration with finance.

Required profile

• Strong client services and customer service abilities with a focus on building trust.
• Excellent verbal and written communication, active listening, and professional presentation skills.
• Commitment to customer satisfaction and problem‑solving.
• Basic understanding of finance related to client accounts is an advantage.
• Previous experience in a client‑facing or account management role, preferably in marketing or advertising.
• Strong organizational and time‑management skills with attention to detail.
• Comfort working in a collaborative, fast‑paced on‑site environment in Kumasi.
• Diploma or bachelor’s degree in Business, Marketing, Communications or equivalent practical experience.

Required skills