Customer Experience Analyst

About the role

Kaizen Gaming is expanding its Customer Experience (CX) team in Ghana and is looking for a mid‑level Customer Experience Analyst. You will work closely with product, UX/UI and cross‑functional teams to turn customer data into actionable insights that improve the Betano brand experience.

Key responsibilities

• Collect, analyse and interpret customer data to identify trends, preferences and pain points.
• Monitor CX‑related KPIs such as satisfaction, engagement and loyalty.
• Map end‑to‑end customer journeys and recommend optimisation opportunities.
• Analyse feedback from surveys, interviews, reviews and support interactions.
• Prepare and present reports and presentations that communicate findings and recommendations to stakeholders.
• Collaborate with product, UX/UI and other teams to implement customer‑centric strategies.

Required profile

• Bachelor’s degree in Business, Marketing, Analytics, Psychology, Anthropology or a related field (Master’s a plus).
• At least 3 years of experience in data analysis, customer experience or a similar role.
• Experience in the gambling or gaming industry is an asset.

Required skills

• Proficiency with Excel for data manipulation.
• Experience using data‑visualisation tools such as Tableau or Power BI.