Customer Service and Administrative Executive

About the role

The Customer Service and Administrative Executive will be the first point of contact for clients, handling inquiries, complaints and requests while ensuring smooth office operations. This role combines front‑line customer support with essential administrative tasks in a dynamic shipping and logistics environment.

Key responsibilities

• Customer Service: handle inquiries, complaints and requests via phone, email, social media or in‑person; provide accurate information and solutions; record and track feedback; follow up to ensure satisfaction.
• Administrative duties: manage office correspondence (emails, calls, documents); organise digital and physical filing systems; assist in preparing reports and documentation; coordinate schedules, appointments and meetings; maintain office supplies inventory and liaise with vendors.

Required profile

• No prior experience required; up to 12 months of experience acceptable.
• Strong communication and interpersonal abilities.
• Organised and capable of managing multiple tasks efficiently.

Required skills

What we offer

• Monthly salary between GHS 1,800 and GHS 2,100.