Customer Service Representative

About the role

The Customer Service Representative will ensure that customer orders are processed accurately and delivered on time, while minimizing complaints and returns. You will act as a liaison between customers and internal teams to guarantee smooth order‑to‑delivery cycles.

Key responsibilities

• Enter and verify customer sales orders, prices, and purchase orders.
• Coordinate with Logistics, IT, Finance & Accounting, Sales, and Market Planning to resolve order‑related issues.
• Process credit notes, debit notes, goods receipt vouchers and other customer transactions promptly.
• Monitor returns and delivery problems, identify root causes and implement corrective actions.
• Prepare monthly reports on discontinued items, pricing, barcodes, complaints and delivery performance.
• Track and update customer service KPIs, taking corrective measures to meet targets.

Required profile

• Bachelor’s degree or HND in Business Administration, Marketing, Supply Chain, Management or related field.
• 2–4 years of relevant experience, preferably in FMCG, retail or distribution.
• Good knowledge of customer service and order‑to‑delivery processes.
• Experience working with distributors, retailers, wholesalers or key accounts is an advantage.
• Strong communication, organization, analytical and problem‑solving abilities.

Required skills