Events Manager

About the role

JW Marriott is hiring a full-time Events Manager in Accra, Ghana. The manager prepares event documentation and coordinates with Sales, property departments and customers to deliver consistent, high-level service across the pre-event, event and post-event phases of property events, mainly handling events of average complexity. The role ensures a seamless handover from sales to service and back to sales, and looks for ways to increase revenue through upselling and enhancements.

Key responsibilities

• Manage event logistics and operations: follow procedures, collaborate with colleagues, greet customers during the event and hand off details to the Event Operations team, and ensure billing accuracy and bill reviews before the final bill.
• Manage group room blocks and meeting space for average to large groups, solve operational challenges with property staff and customers, and act as liaison between field salespeople and customers.
• Deliver exceptional customer service, coordinate event details verbally and in writing, oversee the customer experience from file turnover through post-event, handle guest complaints and follow up after the event.
• Lead formal pre- and post-event meetings for average to large groups and facilitate meetings such as Banquet Event Orders and block reviews.
• Assist in the sales process and revenue forecasting, forecast group sleeping rooms and event revenue (catering and audio-visual), and up-sell products and services.
• Review comment cards and guest satisfaction results with employees, observe service behaviour, give feedback and help develop corrective action plans.

Required profile

• High school diploma or GED, with 1-2 years of experience in event management or a related field.
• Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with at least 1 year of event management experience.