Front Office Assistant

About the role

The Front Office Assistant will be the first point of contact for visitors and callers at our office in the Tema Metropolitan District. This full‑time, on‑site position supports the smooth operation of the laboratory by handling reception duties and basic administrative tasks.

Key responsibilities

• Manage the reception area, greet visitors and direct them to the appropriate personnel.
• Answer incoming phone calls, handle correspondence and maintain professional phone etiquette.
• Schedule appointments, coordinate calendars and manage bookings accurately.
• Maintain and organize records, files and basic data entry tasks.
• Assist with document preparation, filing and support meeting logistics.
• Coordinate with internal teams, route calls and visitors appropriately.
• Monitor and replenish office supplies to ensure continuous operations.

Required profile

• Strong interpersonal and communication skills with a courteous demeanor.
• Professional phone etiquette and experience handling inbound/outbound calls.
• Ability to schedule appointments and manage calendars accurately.
• Administrative and clerical experience, including file organization and correspondence handling.
• Attention to detail, time‑management abilities and capacity to handle confidential information responsibly.
• Prior front‑office or reception experience preferred; high school diploma required, post‑secondary education in administration advantageous.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.