Fulfillment Officer - Hyperlocal Groceries and Restaurants

About the role

Chalé Now delivers groceries, hot meals and daily essentials in Ghana within 20 minutes, and is hiring a Fulfillment Officer for its hyperlocal groceries and restaurant business. This is a full-time, on-site position in the Accra Metropolitan District, overseeing orders from confirmation to dispatch.

Key responsibilities

• Oversee order processing from confirmation to dispatch, ensuring accurate picking and packing and timely handover to delivery partners.
• Coordinate with grocery suppliers, partner restaurants and internal teams to keep stock accurate and products available.
• Monitor order queues, resolve fulfillment issues and update system records.
• Ensure service-level agreements are met.
• Support process improvements, quality checks and continuous optimisation of operations.

Required profile

• HND or degree in Business, Supply Chain, Operations Management or a related field is preferred, or equivalent practical experience.
• Relevant experience in last-mile delivery, logistics, retail operations or hyperlocal services is beneficial.
• Ability to work in a fast-paced environment, prioritise multiple tasks and stay accurate under time pressure.

Required skills

• Customer service and communication skills to handle stakeholders and order issues.
• Analytical skills to track performance metrics and spot bottlenecks.
• Procurement and supply chain management skills for inventory coordination and vendor relations.
• Proficiency with basic digital tools and inventory/order management systems is an advantage.