Last Mile Manager - Pick Up Stations (PUS)

About the role

Jumia, a pan-African e-commerce platform, is hiring a Last Mile Manager for its Pick Up Stations (PUS) network in Ghana. You will lead, scale and optimise the station network so that parcels move swiftly and safely from fulfillment hubs to customers, while maximising operational efficiency.

Key responsibilities

• Lead the scale-up and geographical expansion of the PUS network and third-party logistics partners, ensuring optimal coverage, accessibility and capacity in key and emerging markets.
• Own the end-to-end PUS unit cost strategy, lowering delivery and handling costs while keeping customer and vendor experience benchmarks.
• Oversee daily operations of owned and partner-operated stations, tracking package dwell time, collection success rate, inventory accuracy and capacity utilisation.
• Run regular business reviews with station operators and 3PL vendors to enforce service-level agreements and corporate standards.
• Promote best-in-class package handling and security, reducing loss, damage and bottlenecks during inbound transfers and customer pick-up.
• Work with supply chain, logistics and IT teams to improve workflows and feed operational needs into the tech roadmap.
• Manage and mentor an operations team, setting clear targets and developing station supervisors and field teams.

Required profile

• Bachelor's degree in Engineering, Operations, Supply Chain Management or a related field.
• 3-5+ years of hands-on experience in logistics, last-mile operations, station/hub fulfillment or complex distribution networks; local market logistics knowledge strongly preferred.
• Proven track record of scaling physical distribution networks, managing third-party partners and driving unit economics.
• Data-driven approach to solving bottlenecks, tracking KPIs and optimising processes.
• Ability to influence cross-functional partners (IT, HSE, Central Logistics) and manage external vendors.

Required skills

• Advanced Microsoft Office (Excel, PowerPoint) and Google Workspace (Sheets, Docs, Drive).

What we offer

• A structured, entrepreneurial environment with a strong impact on the African e-commerce sector.
• A professional, dynamic team and long-term training of future leaders.

Applications close on 30 November 2026, with HR screening followed by technical interviews with potential managers.