Graduate Management Trainee (Operations) - Customer Service

About the role

Jumia, a pan-African e-commerce platform, is recruiting recent graduates for its Operations (Customer Service) Graduate Management Trainee Programme in Ghana. Over two years, the programme combines on-the-job learning and mentoring, with real projects from day one and a focus on the Jumia skill set of ownership, execution and leadership. It suits people who care about emerging markets and Africa.

Key responsibilities

• Act as the voice of consumers and partner brands such as Samsung, Tecno, Infinix, Delron, Bruhm, Hikers, Nivea, Unilever, Oraimo and Nasco, shaping the customer journey and resolving complex issues.
• Work in frontline customer experience, covering contact center operations, quality assurance, issue escalation and voice-of-customer analytics.
• Monitor and improve benchmarks such as first-contact resolution, CSAT, NPS and response speed.
• Analyze customer feedback, complaint trends and return reasons to find friction points in the purchase journey.
• Partner with Commercial, Supply Chain, Logistics and Tech teams to remove process bottlenecks.
• Own customer experience improvement projects and take part in training, coaching and a graduate network.

Required profile

• First degree from a recognized, accredited university, graduated in 2025.
• National Service fully completed, with the NSS certificate or release letter.
• At least 3 months of relevant internship experience, ideally in sales, retail, FMCG or account management.
• Commercial mindset, comfort with numbers and Excel, strong problem-solving and communication skills, fluent English, and willingness to relocate during the programme.

What we offer

• Two-year fixed-term contract with an above-average intern allowance for the full two years.
• A structured mentorship framework and a supportive graduate network.
• The chance to build the African e-commerce sector and grow into a long-term career path within the company.

Applications are reviewed as they come in; assessment centres run in November and December 2026, and successful candidates start in January 2027. Candidates upload their CV, degree certificate or transcript and their NSS certificate or release letter.